Cal Coast Online FAQs

Accounts

Q.   How do I add an asset or liability?

A.   Under the "Accounts" tab sub-menu "Account Summary" located at the bottom of the page, you'll see "Assets and Liabilities." If they are not displayed, go to "Options" and click on "Show Assets and Liabilities." To add or remove assets or liabilities, click on the "Add" or "Edit" icon and follow the steps.

Q.   How can I change my account names?

A.   Click the "Edit" icon to the left of the account you are viewing on the "Accounts Summary" page. Here, you can give it a nickname, make notes and set goals.

Q.   Can I show only specific accounts?

A.   Yes. Click the "Edit" icon to the left side of the account you are viewing on the "Accounts Summary" page and mark the account as a favorite. Next, click "Options" on the main accounts screen and select "Show only favorite accounts." If they don't appear immediately, refresh your browser.

Alerts

Q.   How do I set up a customized alert?

A.   To customize your alerts, click "eAlerts," then click on "Add Alert" in the secondary navigation row. Next, select the alert type, name your alert, and fill in the information needed including your email address or cellular phone email address (See "Can I receive alerts via text?" section below).

Q.   How do I remove an alert I no longer want?

A.   Click "eAlerts," select the alert. From there, uncheck the "Email" and/or "Text" options to remove your email or cellular phone email address and then click "Save."

Q.   How often can I receive an alert?

A.   You decide when you want to receive alerts. They can be sent to you throughout the day, in the mornings, as a weekly summary on Mondays, or as a monthly summary on the first of the month.

Q.   What alerts are available?

A.   There are alerts for all sorts of scenarios. Click the eAlerts tab where you can create alerts for sign-ins, password changes, balance notifications, ATM transactions, loan payments, statements and more!

Q.   Can I receive alerts via text?

A.   Yes. Click "eAlerts," Then select "Add Alert" in the secondary navigation row. Next, select the alert type, name your alert and fill in your email address or cellular phone email address.* Your cell phone email address is your 10-digit cell phone number @ your provider's address. See a few examples of provider addresses below. If your provider is not listed, please contact them directly.

Please do not enter any spaces, dashes or parenthesis when entering your cellular phone email address.

       Example: 8585551212@vtext.com.

  • AT&T/Cingular
    [10-digit phone number]@txt.att.net
  • Bell Atlantic
    [10-digit phone number]@message.bam.com
  • Bell South
    [10-digit phone number]@sms.bellsouth.com
  • Boost
    [10-digit phone number]@myboostmobile.com
  • Cellular One
    [10-digit phone number]@phone.cellone.net
  • Comcast
    [10-digit phone number]@comcastpcs.textmsg.com
  • Midwest Wireless
    [10-digit phone number]@clearlydigital.com
  • Nextel
    [10-digit phone number]@messaging.nextel.com
  • Qwest
    [10-digit phone number]@qwestmp.com
  • Sprint
    [10-digit phone number]@messaging.sprintpcs.com
  • T-Mobile
    [10-digit phone number]@tmomail.net
  • US Cellular
    [10-digit phone number]@email.uscc.net
  • Verizon
    [10-digit phone number]@vtext.com
  • Virgin
    [10-digit phone number]@vmobl.com

       *Some cell phones have character limits, so you may not see the entire content of the message. Check with your service provider to determine if data and text messaging rates apply.

Bill Pay

Q.   How can I access Bill Pay in Cal Coast Online?

A.   Log in to Cal Coast Online and click on the Pay Bills tab to get started. If you are using a supported browser, please check to ensure Javascript is enabled. Certain features used in Bill Pay will not function properly if Javascript is disabled.

Budgets & Reports

Q.   Can I download my budget to Microsoft® Excel?

A.   Yes. Click "Budgets & Reports" then select "Budget" to access the "Download" link. This will save your data in a CSV file that can be used in programs such as Excel.

Q.   How do I view my spending using charts?

A.   To view your spending breakdown for a particular month, just click on the pie chart icon at the top of the monthly columns. To view your spending over time for a particular category, just click on the bar chart icon next to each Category row.

Q.   How do I set specific accounts to include in my reports?

A.   Go to the "Budgets & Reports" tab. From here you have a few options: 1) Use the drop down and choose which account you would like to be included. 2) Click "Set Which Accounts Participate in Reports" then mark or unmark your accounts. 3) You may also go to the "Accounts" tab and click the "Edit" icon next to each individual account and make the proper selections in that window.

Q.   How do I create a budget?

A.   To set up a budget, simply click on Reports, Budget and then the "Suggest" link and a recommended budget will appear. To set your own budget, click on a Category, then Edit and input your "Allowance" for that category.

Q.   Can I add different categories to my reports?

A.   Yes. Simply click "Categories" in the secondary navigation row under "Reports." Next, click the green circle with a "+" sign. When adding a category, don't use spaces in the category name.

Q.   How do I change the category of a transaction?

A.   To change a category, click "Edit" next to the transaction. Here you'll be able to change the category as well as enter any notes you want regarding that transaction.

Q.   Why would I need to "Exclude Transfers?"

A.   With this option, you can classify categories as well as see a more realistic picture of your income vs. expenses. You can exclude these transfers from the budgeting feature.

Computer & Security

Q.   Do I need special software to access Cal Coast Online?

A.   All you'll need is a computer or mobile device with internet access, a web browser that supports secure socket (SSL) encryption, and a valid email address. For the best user experience, we recommend current versions of Internet Explorer, Firefox, Chrome, Safari.

Q.   Do I need to update my browser in order to use Cal Coast Online?

A.   Maybe. For the best user experience, we recommend using current versions of Internet Explorer, Firefox, Chrome, Safari. We support IE8, IE9, Firefox 3.5+, Chrome and Safari. We don't recommend "beta" or test versions of any browser because of unpredictable results or and security issues. If you need to upgrade your browser, check your software documentation or publisher's website.

Q.   Why would I need to turn off Pop Up Blockers?

A.   You must disable pop up blockers in your browser or firewall to use Cal Coast Online. If you're having difficulty accessing Bill Pay, eStatements, or Check Images in Cal Coast Online, your pop up blocker may be enabled. Use the following procedures to disable your pop up blocker. You may have the choice to disable pop up blockers only for Cal Coast Online, while keeping them enabled for all other web sites.

If you're still having challenges after using the tips below, please call California Coast's Member Service Center at (877) 495-1600.

Q.   Is Cal Coast Online secure?

A.   Yes. Cal Coast Online uses the most advanced Internet security systems available. The information is encrypted and encoded for the highest level of security. The multi-level login is another safeguard against unauthorized users accessing your data because only you know your username, password, and security questions. To take advantage of the increased security features, you'll need to update your email address in the "MyProfile" tab in Cal Coast Online.

Q.   How do I change my security questions?

A.   Click "MyProfile" and then select "More Details" This is where you can change your security questions, username, password and security phrase.

Q.   How do I change my security phrase and picture?

A.   Click "MyProfile" and then select "More Details." This is where you can change your security picture, security phrase and security questions.

Dashboard

Q.   What is a dashboard?

A.   A dashboard is a place where you can personalize your Online Banking page to display your financial information the way you want it to appear. The customized page can display your account summary, transaction history, alerts or your travel, grocery, entertainment and designer shoe budgets and more. When you first select Dashboard, you will see there are four commonly used widgets. You can add or remove widgets and adjust the layout of your dashboard by clicking and dragging each widget.

Q.   What is a widget?

A.   A widget is a mini web-application that allows you to customize your dashboard so you can view the information that you want to see most.

Q.   How can I add a widget?

A.   On the Dashboard page select the "Add Widget" drop-down menu to see all the available widgets. Then choose the widget you'd like to add. Log in and check out all the widgets available to you now.

Q.   Can I move the widgets?

A.   Yes, this feature allows you to place the widgets where they are most useful to you. Simply click on the widget and drag the widget by moving your mouse around the page. Unclick when you've found the perfect spot.

Q.   Can I delete a widget?

A.   Sure. Just click on the "X" in the top right corner of any widget.

eDocuments

Q.   What would be in the eDocuments section?

A.   eStatements can be stored in the "eDocuments" section of Cal Coast Online. In this section, you can add notes to your account, find important disclosures, and promotions that are normally mailed in your paper statements.

Q.   What is a Document Alert?

A.   Document Alerts notify you when new eDocuments arrive in your Document history. You can create Document Alerts by clicking on the "eAlerts" tab, then "Document Alerts" and typing in "eStatements" to notify you when your eStatements are ready for viewing.

Q.   If I need a credit union form can I get it through my online banking?

A.   Yes. Under the eDocuments tab in online banking, you'll see a list of documents that are available. If you have any questions, please call us at (877) 495-1600 and we'll be happy to assist you.

eStatements

Q.   Where can I view my eStatements in Cal Coast Online?

A.   To view your eStatements, click "eDocuments" tab and select "eStatements" in the secondary navigation row.

Q.   If I have eStatements, where can I view promotions that are normally mailed in my paper statements?

A.   Click "eDocuments" tab and select "Statement Inserts" in the secondary navigation row.

Forgot Username & Password

Q.   How can I log in if I forgot my username or password?

A.   On the sign in page, click the "Forgot Password" link and follow the instructions. A valid email address is required.

Q.   If I change my password in Cal Coast Online, can I later re-use an old password?

A.   Yes, however, as part of the security features, Cal Coast Online protects you by not allowing the usage of any of your last three passwords. Your password must be a minimum of eight characters with at least one number, case sensitive. A special character is required and you can use any of the following: ! # $ % ^ & ? * + =.

Login & Registration

Q.   How do I log in to Cal Coast Online?

A.  

  1. Before you can use the new online banking service, you'll need to click the "Sign Up" link at the top of the California Coast home page and follow the instructions to set up a new account. You'll go through a quick registration where you'll need to choose a few security questions and select a security phrase and picture. You can change your username, password, and email address at any time by going to the "MyProfile" tab.
  2. Enter your username in the log in box in the top right hand corner of the California Coast home page and then you'll enter your password. Then you're ready to use the new Cal Coast Online!

Q.   How can I update my phone number and/or email address?

A.   You can easily update your information by selecting the "MyProfile" tab. Click "Edit" in the appropriate section then click "Save."

MyProfile

Q.   How do I update my address?

A.   Click "MyProfile" and scroll down to "Profile-Home address info," click on the "Edit" icon to update address and click "Save."

Q.   How do I change my password?

A.   Click on "MyProfile," then "Profile-Sign In Info" and click on the link for "More Details." This is where you'll click "Edit" and enter your new password. Your password must be a minimum of eight characters with at least one number, case sensitive. A special character is required and you can use any of the following: ~ ! @ # $ % ^ & ? * + =.

       If you're a first time Cal Coast Online user, you may go thru a quick registration and a temporary one-time passcode will be sent to the email address which you've entered. This passcode will expire in 30 minutes. If you don't have an email address, you may activate your online banking service by calling (877) 495-1600 or visiting a branch for assistance.

Q.   Can I change my username?

A.   Yes. Click "MyProfile," then go to "Profile-Sign In Info" and click on the link for "More Details." Here, you'll click "Edit" and enter your new Username. Your username must be a minimum of six characters and can contain numbers.

Quicken

Q.   How do I export to Quicken® or another personal finance program?

A.   Go to the "Budgets and Reports" tab where you will find the download links for Quicken and MS Money.

Transactions

Q.   Can I view pending transactions?

A.   Yes. Pending transactions, which include both debits and credits, appear on the main accounts page below the "Account Summary" title.

Q.   How do I search for a particular transaction?

A.   Cal Coast Online uses a powerful search engine making searching for what you're looking for easier and faster. Click on "Transactions" in the submenu under "Accounts." Then, you can type in search words like specific merchants, dollar amounts, "over $100," the city you visited on vacation, gas, etc.

Q.   Can I search for a specific payee?

A.   Yes. Simply click on the logo for that payee/merchant, or type in the name of the payee/merchant in the search box. All transactions for that payee/merchant will be displayed.

Q.   How can I add a note to a transaction?

A.   When you're in your transaction history, click on the "Edit" icon next to the transaction. Now you can add notes and denote the category for that transaction. Then refresh your browser.

Q.   How do I add categories to my reports?

A.   Yes. Simply click "Categories" in the secondary navigation row under "Reports." Next, click the green circle with a "+" sign and enter your information. Then refresh your browser.

Q.   How do I edit the category for a transaction?

A.   To change a category, click on the "Edit" icon next to the transaction. Here you'll be able to change the category and add notes to the transaction for future reference. Then refresh your browser.

Q.   How do I request more information about a transaction?

A.   Simply click on the envelope icon next to the transaction. Complete the form and your question will be forwarded to our support team.

Q.   How can I turn off or turn on merchant logos?

A.   Under "Transactions," click "Options" on the left side of the screen towards the top of your transactions. Check or un-check "Detail View."

Transfers

Q.   Why would I need to "Exclude Transfers?"

A.   With this option, you can classify categories as well as see a more realistic picture of your income vs. expenses. You can exclude these transfers from the budgeting feature. Click on the "Budget" tab and then the "Exclude Transfers" link to view a particular budget without transfers.

Q.   How do I set up a recurring transfer?

A.   Under "Transfers," select "Scheduled Transfer" and the "Add a Scheduled Transfer." Enter the amount you wish to have transferred, choose the account the money is coming from, the receiving account and the frequency.

Q.   Are transfers instant?

A.   Absolutely. You'll receive immediate credit for any transfers performed on your account.

Q.   How do I make a payment to a loan or credit card?

A.   Under the "Loans" tab, go to the sub-menu "Loan Payments," choose the type of loan payment you'd like to make from the secondary navigation row.

Miscellaneous

Q.   How much does Cal Coast Online cost?

A.   This easy-to-use, powerful tool is FREE!

Q.   Can I view my sign in history?

A.   Yes. Simply click "MyProfile" and select the "Sign-In History" link that is in the secondary navigation row.

Q.   How do I print a copy of a check?

A.   Go to the "Transactions" tab and select the check you are looking for and click "View Check," which will be located under the transaction. Select the "Print Check" link located in the upper right corner.

Q.   How can I turn off or turn on Detail View?

A.   Under "Transactions," click "Options" on the left side of the screen towards the top of your transactions. Check or un-check "Detail View."

Q.   How can I turn off or turn on merchant logos?

A.   Under the "Account Tab" click on the sub-menu link for "Transactions," then click on "Options" located on the left side of the screen. Check or un-check "Detail View" to view or not view the merchant logos.

Q.   How do I use Search?

A.   Cal Coast Online uses a powerful search engine making searching for what you're looking for easier and faster. At the top of the accounts page there is a search box. You can use this to search for transactions across ALL of your accounts.

For example, if you clicked on Transactions in the submenu under “Accounts and typed in "ATM" and clicked Search, you will find all transactions (in all accounts) that contained the text ATM. Or you can click on a specific account and enter your search information. If you type in "over 50" and clicked Search, you will find all transactions over $50. You can also search by specific merchants, dollar amounts, “over $100,” the city you visited on vacation, gas, etc.

Q.   Can I change my timeout?

A.   Yes. You can edit your timeout options in "MyProfile" under "Profile-Sign In Info," then "More Details". Here, you can change your timeout to 5, 10, 20 or 30 minutes.

Q.   Where can I find important disclosures about Cal Coast Online, Service Charges, Privacy, etc?

A.   Click on the "eDocuments" tab and then "Disclosures" in the secondary navigation row.