eAlerts: Frequently Asked Questions

What are eAlerts?

eAlerts are free electronic messages that can be sent to notify you about recent activity on your account. eAlerts can be sent to multiple emails and cell phone email addresses to help you keep track of your finances, protect you against fraud and give you peace of mind. You get to choose which eAlerts you would like to receive and then eAlerts will monitor your account activity throughout the day and only notify you when:

  • Your available balance is below an amount you specify
  • A loan payment is due
  • Your account is affected by an NSF, Debit Courtesy Pay, Card Courtesy Pay or Overdraft Transfer
  • A direct deposit has posted to your account
  • A withdrawal exceeds an amount you choose
  • A check has posted
  • An ATM withdrawal or debit card purchase exceeds an amount you choose
  • A large credit card purchase was made
  • Your address or email address has been changed

Sign up for eAlerts today!
Follow these easy steps:

  1. Click on the eAlerts tab in Cal Coast ONLINE. If you are not already signed up for Cal Coast ONLINE, click on the "Sign Up or Reset Password" link on the home page to create an account.
  2. Then click on the "Create a New eAlert" button.
  3. Enter your eAlert preferences (your email or cell phone email address, time of day you wish to receive eAlerts, etc.) This eAlert will be used to define your "My eAlerts Profile Settings" which will be pre-filled each time you create a new eAlert and can be revised at any time by clicking on the "Revise" button.
  4. Click on the "Create a New eAlert" button and choose an eAlert from the dropdown menu.

To ensure proper delivery of your eAlerts messages, a verification email will be sent to your email or cell phone email address so that you can verify your delivery address. Please check your inbox to be sure that you received it.

What are the different eAlert types that I can sign up for?

  • My eAlerts Profile Settings
    This eAlert is used to define your profile settings that will be pre-filled each time you add a new eAlert. These profile settings include email addresses, cell phone email addresses, the time of day you would like notifications sent, the detail you would like included in the message, and account nickname.
  • Low Available Balance eAlert
    Low Balance eAlerts can be set up to monitor just one of your shares or all of your checking and savings shares. Set the minimum available balance amount and you'll be notified when a transaction causes the selected share's available balance to fall below that amount. There are three options to choose from:

    • Subtype 1 - Notify me only the first time.
    • Subtype 2 - Notify me for each withdrawal.
    • Subtype 3 - Notify me for any transaction.
  • Insufficient Funds eAlert (Combines NSF, Courtesy Pay, Debit Card Courtesy Pay & Overdraft Transfer)
    Set this eAlert to monitor either one individual share or all your checking shares. This eAlert will notify you if your checking share is affected by an NSF, Courtesy Pay, or by an Overdraft Transfer.
  • Direct Deposit Received eAlert
    Set this eAlert to monitor either one individual share or all your checking or savings shares. You will be notified of each Direct Deposit made to the selected share(s).
  • Large Withdrawal eAlert
    Set this eAlert to monitor just one share or all of your checking or savings shares. The minimum withdrawal amount you choose can be entered at the time of set up and can be revised at any time. You will be notified any time a withdrawal is completed that equals or exceeds that amount.
  • Specific Check # Cleared eAlert
    Set this eAlert to monitor one individual checking share at least one day prior to the date the check may clear and you will be notified when it clears. A specific check number must be entered at the time of set up and you will then be notified when it clears. This is a one time only eAlert and will be deleted from the active list once it is sent.
  • Loan Payment Due eAlert
    Set this eAlert to monitor each loan. You select how many days in advance you want to be alerted about a loan payment due.
  • Large Debit Card or ATM Transaction eAlert
    Set this eAlert to monitor either one individual checking or savings share or all of your checking or savings shares associated with your debit or ATM card. Choose a minimum purchase dollar amount that you consider to be a large Debit or ATM card transaction. You will be notified each time a completed transaction equals or exceeds that amount.
  • Large Credit Card Purchase eAlert
    Set this eAlert to monitor either one individual credit card or all credit cards on the account. Choose a minimum purchase dollar amount that you consider to be a large purchase amount and you will be notified each time a purchase equals or exceeds that amount.
  • Mailing Address Change eAlert
    Set this eAlert to be notified any time a change is made to the Street, City, State, Zip Code, or Extra Address information on your account.
  • Email Address Change eAlert
    Set this eAlert to be notified any time your email address is changed on your account.

How do I set up an eAlert?

Log in to Cal Coast ONLINE and click on the eAlerts tab. Then click on the "Create New eAlert" button. If you haven't used Cal Coast ONLINE yet, simply click on the "Sign Up or Reset Password" link on the home page to create an account.

You will then need to enter your eAlert preferences (email or cellular phone email address, time of day you wish to receive eAlerts, etc.) This eAlert will be used to define your "My eAlerts Profile Settings" which will pre-fill each time you create a new eAlert and can be changed any time you create a new eAlert or click on the "Revise" button.

Once you have established your profile settings, click on the "Create New eAlert" button and choose an eAlert from the dropdown menu.

What are My eAlerts Profile Settings?

Your profile is where your profile preferences are saved. ie, your email address, cellular phone email address, time of day you wish to receive notifications, the detail length of the alert message, and account nickname. Your settings can be viewed or revised in "My eAlerts Profile Settings." These profile settings will pre-fill each time you add a new eAlert, making the process faster and easier.

Will all eAlerts I set up use my My eAlerts Profile Settings automatically?

Once you define your "My eAlerts Profile Settings," any future eAlerts you add will pre-fill wherever they are appropriate. You can change these defaults any time you add a new eAlert.

How can I change my eAlerts?

You can make changes to your eAlerts at anytime. Click the "Revise" button next to the eAlert you would like to change. This will bring up a form that will allow you to revise all of the details for this eAlert. Click the "Continue" button once your changes are completed.

Can I change my My eAlerts Profile Settings?

You can revise your settings at any time just like any other eAlert. To change your settings select the "Revise" button. Any changes made will not automatically apply to previously defined eAlerts unless you check the "Please overwrite all my existing eAlerts with these Settings" box when revising your "My eAlerts Profile Settings."

Does changing My eAlerts Profile Settings affect any existing eAlerts?

Any changes made will not automatically apply to previously defined eAlerts unless you check the "Please overwrite all my existing eAlerts with these Settings" box when revising your "My eAlerts Profile Settings."

How can I stop receiving eAlerts?

Click the "Delete" button next to the eAlert you would like to stop receiving.

Can an eAlert be sent to my cellular phone?

Yes. To receive eAlerts on your cell phone or wireless device, you will need to enter the email address of your cellular phone into the "My eAlerts Profile Settings." Some cell phones have character limits so you may not see the entire content of the message. eAlert messages come in two detail level lengths - Basic and Detailed. It is best to use the "Basic" length message to receive eAlerts on you cell phone. Please note that standard text messaging charges from your service provider will apply.

How do I find the email address for my cellular phone?

Your cell phone email address is your 10-digit cell phone number @ your provider's address. See a few examples of provider addresses below. If your provider is not listed, please contact them directly.

Please do not enter any spaces, dashes or parenthesis when entering
your cellular phone email address.
Example: 8585551212@vtext.com.

  • AT&T/Cingular
    [10-digit phone number]@cingularme.com
  • Bell Atlantic
    [10-digit phone number]@message.bam.com
  • Bell South
    [10-digit phone number]@sms.bellsouth.com
  • Boost
    [10-digit phone number]@myboostmobile.com
  • Cellular One
    [10-digit phone number]@phone.cellone.net
  • Comcast
    [10-digit phone number]@comcastpcs.textmsg.com
  • Midwest Wireless
    [10-digit phone number]@clearlydigital.com
  • Nextel
    [10-digit phone number]@messaging.nextel.com
  • Qwest
    [10-digit phone number]@qwestmp.com
  • Sprint
    [10-digit phone number]@messaging.sprintpcs.com
  • T-Mobile
    [10-digit phone number]@tmomail.net
  • US Cellular
    [10-digit phone number]@email.uscc.net
  • Verizon
    [10-digit phone number]@vtext.com
  • Virgin
    [10-digit phone number]@vmobl.com

When will I receive an eAlert?

Once you choose your eAlerts in the eAlerts Setup screen and enter your email address(es), California Coast will send your eAlerts between the time range of your choosing. If an eAlert occurs after your chosen time range, it will be sent the following day. If you would like to receive all of your eAlerts at the same time every day, simply set that time under "Send eAlerts From" and "Send eAlerts Until," making sure to choose a time during normal business hours (8am to 5pm PST).

How soon after I set up an eAlert will I begin receiving them?

You could start receiving eAlerts between 15 - 30 minutes after you set up a new eAlert if one is triggered. eAlerts are processed and sent throughout the day. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.

How many eAlerts am I allowed to sign up for?

There is absolutely no limit to the number of eAlerts you can sign up for. You can establish multiple types of eAlerts and multiple times for each type of eAlert to trigger.

For example, you can set up a Low Available Balance eAlert to notify you anytime your checking share balance drops below $200.00. You can then establish another low balance eAlert to email your cellular phone anytime your checking share balance drops below $50.00.

Are all eAlert types available to everyone?

The types of eAlerts available to you depends on the types of products you have. For example, if you do not have a loan, the Loan Payment Due eAlert will not be offered to you.

What is Minimum Available Balance?

If you would like to be notified if your account drops below a desired minimum available balance, enter a dollar amount on the setup screen for the Low Available Balance eAlert, and you will be notified when your available balance drops below this value.

What is Minimum Purchase Amount?

On the setup screen for several eAlerts, enter a dollar amount that you consider to be a large purchase amount, and you will be notified when a purchase is made matching or exceeding this value.

What is Minimum Withdrawal Amount?

On the setup screen for the Large Withdrawal eAlert, enter a dollar amount that you consider to be a large withdrawal, and you will be notified when a withdrawal is made matching or exceeding this value.

What is eAlert Detail Level?

If you would like your eAlert to contain the Transaction Time/Date, Amount, and New Balance please choose the "Detailed" eAlert detail level. Text messages received on your cell phone will be automatically shortened.

  • Basic -
    Example: California Coast eAlert - A Large Withdrawal eAlert has been triggered on your account. Please log in to Cal Coast ONLINE to view more detail.
  • Detailed -
    Example: A Large Withdrawal eAlert has been triggered on your account. You requested notification when a withdrawal over $100.00 was made on your account:

    Share 01 - Withdrawal Amount: 750.00, Withdrawal Time: 10:31
    Post Date: 04/13/2006, Effective Date: 04/13/2006
    New Balance: 980.00, New Available Balance: 975.00

What are Account Nicknames?

Entering an account nickname is optional. It is a way to identify an account in the eAlerts message you will receive. If you have the same eAlert set on multiple accounts, your account nickname quickly identifies which account triggered the eAlert.

**IMPORTANT** It is not secure to send identifying information via email. Please do NOT include your account number, social security number, user name or your name in the account nickname!