The following information is updated as of:
At Cal Coast we’re here to help during the COVID-19 outbreak and our hearts go out to those affected. In this time of uncertainty, we hope it’s comforting to know your Cal Coast accounts and funds are easily accessible.
Loan Payments Automatically Deferred for 60 Days
All members in good standing can choose to have their consumer loan (auto, personal loan and credit card) payments at California Coast Credit Union deferred for the next 60 days with no fees.1 No need to contact us to defer your payment! If you do not need financial relief, continue to make your loan payments as usual.
Mortgage Loans, Home Equity Loans, or Home Equity Lines of Credit (HELOC) Deferment Relief
All members in good standing can choose to have their mortgage loan, home equity loan or home equity line of credit (HELOC) payments at California Coast Credit Union deferred for the next 90 days with no fees.2 No need to contact us to defer your payment! If you do not want to defer your payment, continue to make your loan payments as usual.
If your mortgage loan is serviced by Midwest Loan Services (MLS), please contact MLS at firstname.lastname@example.org or by calling (800) 262-6574 ext 1614 to receive this same offer.
Please be advised, if your payments are made automatically via bill pay, auto transfer, or originates from another institution, you will need to manually stop these payments by canceling your automatic bill pay, contacting us to stop your automatic transfer or contacting your other institution where the payment originates.
Financial Relief Loans
For members that are in need of additional financial relief, we are offering the following Emergency Loan options:
|No payments for 6 months Emergency Loan||12-Month Emergency Loan||Emergency Line of Credit|
If you have been financially impacted and want to discuss alternative options, or have any additional questions, call our Member Service Center at (877) 495-1600
To assist with easy access to your funds, we are waiving our fees for the following services and transactions until further notice:
If you have questions, or need financial assistance due to these unforeseen circumstances, please call our Member Service Center at (877) 495-1600.
In this time of uncertainty, we hope it’s comforting to know your Cal Coast accounts and funds are easily accessible:
Cal Coast Mobile
One of the easiest ways to bank without going to a branch is through the Cal Coast Mobile App7. With Cal Coast Mobile, you can:
To begin using Cal Coast Mobile:
Watch the video below to discover the Cal Coast Mobile app's7 useful features. Want to try a demo? Click the "Demo the App" button below, then follow the orange hotspots to go through the app.
Our members’ safety and security are our top priority during this crisis:
Protecting your private information
In times of crisis it’s important for members to remain vigilant about the privacy and security of their account information. We have become aware of new scams that prey on fears surrounding the COVID-19 outbreak. To make sure you are able to take proper precautions, we want to share a few tips for protecting your private information:
Dear Valued Member,
At Cal Coast, the health, safety & well-being of our members, employees and the community is our top priority. We want to assure you that we have a robust business continuity program to ensure continued service to our members.
There has been a lot of news lately about the Coronavirus (COVID-19) and the impact it is having around the world, nationally and even locally. Our hearts go out to those who have been affected.
Please know that California Coast Credit Union continues to take every precaution to ensure our branch locations are as clean and safe as possible. We have increased cleanings at our branches and have provided additional supplies (anti-bacterial gel, sanitizing wipes, tissues, etc.) to ensure our employees and members work and do their banking in a healthy environment. We are monitoring the latest information provided by the CDC, as well as local health officials, and will update our procedures as needed based on their recommendations and guidelines.
All of our branches are currently operating on their regular schedule. If you aren’t feeling well, and are experiencing flu like symptoms, we ask that you please avoid visiting a branch. Cal Coast provides many convenient options for our members to bank with us, including using mobile banking or online banking (calcoastcu.org) or calling us toll-free at (877) 495-1600. You also have access to hundreds of surcharge-free ATMs in San Diego and Riverside Counties and throughout our nationwide network of 30,000 ATMs.
Cal Coast is committed to maintaining normalcy and a sense of calm, as we have been through both good and challenging times for the last ninety years while serving the San Diego area. For your information, we have some tips for helping to protect yourself and your family during this time.
If you have any questions, please give us a call at (877) 495-1600. From all of us at Cal Coast, please take good care of yourself and your family.
President & CEO
At California Coast Credit Union the safety and security of your accounts is our top priority. We have recently been made aware of new scams preying on fears surrounding the spread of Coronavirus (COVID-19). We are sharing this information so you can take necessary precautions.
Please be aware and vigilant about false information related to cures, vaccinations, product shortages, and updates about the COVID-19 virus. Do not click links on any unsolicited emails or other electronic communications related to this topic. According to the U.S. Food & Drug Administration (FDA), there are currently no approved products available that can treat the virus.
These scams involve fraudsters sending emails and using malicious tactics to get victims to click links that can compromise their online banking credentials, credit card numbers, or other Personal Identification Information (PII).
Be suspicious about any offer via email or telephone that appears too good to be true. Never provide Personal Identifying Information on an unsolicited phone call or click any links on an unsolicited email. Always determine if the person or business you are interacting with is legitimate. If in doubt, go directly to the company's website or call a reputable number to verify any information.
If you believe you have been a victim of this scam, please contact the credit union immediately. For more information regarding these ongoing scams, please refer to the FDA and the Federal Trade Commission (FTC).
Riverside County has also created an up-to-date website with information regarding COVID-19. Here, you will find information regarding Coronavirus advisories and information for Riverside County.
Information is accurate as of 3/18/20 and is subject to change. Restrictions may apply. Serving those who live or work in San Diego or Riverside counties. Savings account required.
1All accounts must be in good standing and loan payments must be current as of 03/19/2020. The loan due date will advance 30 days and advance again, 30 days, the following month. Finance charges will continue to accrue during the deferment period. Deferring a payment may extend the original term and increase the finance charges. The regular monthly payment amount will remain the same; the first payment after the deferred payment(s) will include the deferred month’s interest. Offer only available for autos, secured loans, credit cards, and unsecured loans.
2Interest will continue to accrue during the deferment period. Deferring a payment may extend the original term and increase total finance charges. The date of your first monthly payment after the deferred payment(s) will remain the same. Offer only available for home loans, home equity loans, and home equity lines of credit funded prior to 3/23/2020. Restrictions may apply.
3Finance charges begin to accrue immediately and are repaid over the life of the loan. As a result, you may pay higher total finance charges on the loan than if payments began earlier.
4Maximum credit limit $5,000. No interest will be charged until the funds are used. Estimated minimum monthly payment is 3% of the outstanding balance or $25, whichever is greater. For example, a balance of $1,000 will have a $30 minimum monthly payment.
5ATM fee waivers do not include those fees charged by banks outside the CO-OP Network.
6Mobile deposits available on Cal Coast Mobile up to $5,000.
7The Cal Coast Mobile app, which includes the mobile bill pay feature, is compatible with iPhone® iOS 7 and above, iPad® 3 and above, iPod® with camera 4.3 and above, and AndroidTM OS 4.0 and above.
8By logging in, you agree to our terms and conditions.
Our members are our most valuable asset. That’s why everything we do — from the accounts, loans and rates we offer, to the personalized caring attention we provide — is designed to help you to achieve your goals.