Online Banking| Account Alerts | Card Alerts | Budgets & Reports | Card Control | Travel Notifications | Dashboard | Forgot Password | My Profile | Security Passcode | Transactions | Transfers | Miscellaneous | Check Images | eStatements | Cal Coast Online Bill Pay | eBills | Cal Coast Mobile | Send Money | Cal Coast Mobile Deposit | Cal Coast Mobile Fingerprint Authentication | Cal Coast Mobile Quick Balance | Mobile Wallet | Coast Money Manager
Signing up for Cal Coast Online is easy! Simply click on the Sign Up link above and follow the instructions. As part of the quick registration, a temporary one-time passcode will be sent to the phone number on file. This passcode will expire in 10 minutes. For assistance, please contact us at (877) 495-1600 or visit a branch location.
Click the "Edit" icon to the left of the account you are viewing on the "Accounts Summary" page. Here, you can give it a nickname, make notes and set goals.
Yes. Click the "Edit" icon to the left side of the account you are viewing on the "Accounts Summary" page and mark the account as a favorite. Next, click "Options" on the main accounts screen and select "Show only favorite accounts." If they don't appear immediately, refresh your browser.
There are alerts for all sorts of scenarios. Click the Alerts tab where you can create alerts for sign-ins, balance notifications, transactions, loan payments and more!
To customize your alerts, log into online banking click the "Alerts" tab and then click on "Add Alert" in the secondary navigation row. Next, select the alert type, name your alert, and fill in the information needed including your email address or cellular phone email address (See "Can I receive alerts via text?" section below).
Yes. Click "Alerts" and select "Add Alert" in the secondary navigation row. Next, select the alert type, name your alert and fill in your email address or cellular phone email address.* Your cell phone email address is your 10-digit cell phone number @ your provider's address. See a few examples of provider addresses below. If your provider is not listed, please contact them directly.
Please do not enter any spaces, dashes or parenthesis when entering your cellular phone email address.
Click "Alerts" and select the alert. From there, uncheck the "Email" and/or "Text" options to remove your email or cellular phone email address and then click "Save."
Card Alerts allow you to manage the following activity on your debit card, Equity Advantage Card, and Cal Coast credit cards:
Simply sign in to Cal Coast Online Banking, click Alerts from the main menu, and choose Card Alerts.
Click on the Alerts tab, click Card Alerts, next click Register / Manage and then click "Add New Alert". Choose which alert you want to add and the destination you would like the alert to be sent to. Then click "Add Alert". A success screen will display and a confirmation notification will be sent to the destination added.
Your new Card Alert will now display under Active Alerts in the Dashboard. From there you can edit or delete the alert.
Click the Alerts tab and then Card Alerts. Click "Manage Destinations". Choose "Add a New Destination" and select a destination to add. Enter your destination information and click the "Make Default" box if you would like this new destination to be the default destination for your Card Alerts. Once you click "Add Destination", a success screen will display and a confirmation notification will be sent to the destination you just added.
Yes. Multiple email addresses and phone numbers can be assigned to a specific Card Alert.
Your mobile phone carrier may block shortcode text messages. Please check with your phone carrier and ask them to remove the block.
No. Messages can only be sent via U.S. carriers and will only be receivable in the United States.
Card Control allows you to manage your cards anywhere, anytime using your mobile device. You will be able to:
Please note: If a card is blocked, the credit union will be unable to remove the block. A new card will be mailed to you within 7-10 business days. You also have the option to send a secure message through online banking, call (877) 495-1600, or visit a branch to order a new card.
Cards can only be frozen in Cal Coast Mobile
Log into Cal Coast Mobile and select Card Control from the main menu
To freeze a card:
Tap the toggle button of the card to freeze
The button will slide to the left, which indicates the card is frozen
To unfreeze a card:
Tap the toggle button of the card to unfreeze
The button will slide to the right, which indicates the card is unfrozen
Permanent block is used when a card is lost or stolen. This is done in Cal Coast Online.
Freezing temporarily deactivates a card. If you misplace your card, you can freeze the card while you locate it. When you find your card, you can unfreeze it to turn it on again. This is done in Cal Coast Mobile.
Sign into Cal Coast Online, and click on the Card Control tab. You will then see a list of “issued” and unblocked cards.
To schedule a travel notification:
The travel notification cannot be longer than 90 days from the start date. When traveling longer than 90 days, a new notification must be submitted.
You may schedule a travel notification ahead of time as long as it is NOT more than 30 days in advance. Scheduling your travel notification two days in advance is preferred.
It can take up to two business days for a travel notification to process. If you are traveling sooner than two business days, it is best to call the Member Service Center at (877) 495-1600 or visit a branch. If you are already traveling, please call the Member Service Center to place a travel notification.
Multiple membership accounts will require separate travel notifications to be set on each membership account. Cards under the same member account can all be submitted within the same travel notification.
Not at this time. However, you can cancel the notification and resubmit a new travel notification with the correct information.
A dashboard is a place where you can personalize your Online Banking page to display your financial information the way you want it to appear. The customized page can display your account summary, transaction history, alerts or your travel, grocery, entertainment and designer shoe budgets and more. When you first select Dashboard, you will see there are four commonly used widgets. You can add or remove widgets and adjust the layout of your dashboard by clicking and dragging each widget.
A widget is a mini web-application that allows you to customize your dashboard so you can view the information that you want to see most.
To add a widget on the Dashboard page select the "Add Widget" drop-down menu to see all the available widgets. Then choose the widget you'd like to add. Log in and check out all the widgets available to you now.
To move a widget simply click on the widget and drag the widget by moving your mouse around the page. Unclick when you've found the perfect spot.
To delete a widget just click on the "X" in the top right corner of any widget.
On the sign in page, click the "Forgot Password" link and follow the instructions. A valid phone number is required.
Yes, however, as part of the security features, Cal Coast Online protects you by not allowing the usage of any of your last three passwords. Your password must be a minimum of eight characters with at least one number, one letter, case sensitive. A special character is required and you can use any of the following: ! # $ % ^ & ? * + =.
Click "My Profile" and scroll down to "Profile-Home address info," click on the "Edit" icon to update address and click "Save."
Click on "My Profile," then on the link for "More Details." This is where you'll click "Edit" and enter you can change your username and password. You may have to verify your identity with a one-time passcode in order to change your username and password.
Your username must be a minimum of six characters and can only contain letters and numbers.
Your password must be a minimum of eight characters with at least one number, one letter and case sensitive. A special character is required and you can use any of the following: ~ ! # $ % ^& ? * + =.
Click "My Profile" and then select "More Details." This is where you can change your security picture, security phrase and security questions.
Yes. You can edit your timeout options in "My Profile" under "Profile-Sign In Info," then "More Details". Here, you can change your timeout according to the options available.
Yes. Simply click "My Profile" and select the "Sign-In History" link that is in the secondary navigation row.
A passcode is a unique, 6-digit code sent to a phone number or email address in your online account profile.
Passcodes will only be required at each sign in when we don’t recognize your computer or mobile device. For convenience, you may select the option to “Remember This Computer” so you don’t have to enter a passcode the next time you sign in. Please note, there are select services in Cal Coast Online which require passcode verification by text, or voice call each time they are accessed.
Your computer or mobile device will not be recognized if you delete browser cookies, use security software that automatically deletes cookies, use a browser that doesn’t accept cookies, your browser version changes, or you use a different browser. Please note, there are select services in Cal Coast Online which require passcode verification by text or voice call each time they are accessed.
Passcodes will be sent via text message, voice call or email using the contact information you provide in your Cal Coast online profile. You will be able to choose which option you prefer to receive your passcode. Passcodes from Cal Coast will come from the following sources:
Some email providers may mark the passcode email as spam and this may delay or prevent the email from being delivered to you. Check your spam folders and spam filter settings to correct this problem. The email is delivered from email@example.com. For immediate access, you can use another passcode delivery method such as call, or text.
Make sure you’re not attempting to send a text message to a landline/fixed telephone. Landline/fixed telephones can’t receive text messages. Check with your mobile phone carrier to ensure you can receive text messages from SMS senders. Please note some mobile phone plans carry a restriction on receiving phone calls and/or text messages while roaming internationally.
Not at this time. We recommend using the email option in this instance.
Yes. Select pending electronic transactions appear below the "Account Summary" title.
Cal Coast Online uses a powerful search engine making searching for what you're looking for easier and faster. Click on "Transactions" in the submenu under "Accounts." Then, you can type in search words like specific merchants, dollar amounts, "over $100," the city you visited on vacation, gas, etc.
Yes. Simply click on the logo for that payee/merchant, or type in the name of the payee/merchant in the search box. All transactions for that payee/merchant will be displayed.
When you're in your transaction history, click on the "Edit" icon next to the transaction. Now you can add notes and denote the category for that transaction. Then refresh your browser.
Yes. Simply click "Categories" in the secondary navigation row under "Reports." Next, click the green circle with a "+" sign and enter your information. Then refresh your browser.
To change a category, click on the "Edit" icon next to the transaction. Here you'll be able to change the category and add notes to the transaction for future reference. Then refresh your browser.
The Cal Coast routing number is 322281578.
If you're still having challenges after using these tips, please call California Coast's Member Service Center at (877) 495-1600.
Under "Transactions," click "Options" on the left side of the screen towards the top of your transactions. Check or un-check "Detail View."
Under the "Account Tab" click on the sub-menu link for "Transactions," then click on "Options" located on the left side of the screen. Check or un-check "Detail View" to view or not view the merchant logos.
Go to the "Transactions" tab and select the check you are looking for and click "View Check," which will be located under the transaction. Select the "Print Check" link located in the upper right corner.
Click on the "eDocuments" tab and then "Disclosures" in the secondary navigation row.
You will need to disable your Pop Up blockers. Usually this option is near the top of your browser window or in your internet options. Only one pop up can be viewed at a time. Visit Google for more information on how to disable pop up blockers on your computer or device or call (877) 495-1600 for assistance.
No, check images can be accessed from your Cal Coast Online history.
From within Cal Coast Online, click on the account you would like to view under the Account Summary tab.
To view your eStatements, click "eDocuments" tab and select "eStatements" in the secondary navigation row.
When inside Cal Coast Online, go to My Profile, select eStatements Options and eStatements Only. Please provide a valid email address.
Your eStatements will be stored for up to 36 months.
Your eStatement appears in a separate window within Cal Coast Online. If you have the pop-up blocker enabled on your browser, you will not be able to view your eStatement. To correct the problem, modify your pop-up blocker to allow pop-ups from www.calcoastcu.org.
Click "eDocuments" tab and select "Statement Inserts" in the secondary navigation row.
The payment date is now the date your bill is paid and not the date your payment is sent. The payment is withdrawn from your account on the selected Deliver by Date or when a payee deposits their checks. The new Payment Guarantee* of 4 days instead of 5 days protects you from late payments and fraud.
*We will bear the responsibility for any late payment related charges (up to $50) should a payment arrive after its due date as long as you scheduled the transaction in accordance with Bill Pay's terms and conditions, which are available Online upon enrollment.
This is a problem with browser cookies. Cookies must be enabled to open the Pay Bills window. Sometimes cookies get deleted, which can also cause this problem.
To solve the problem, ensure that cookies are enabled, and open Bill Pay in a new window. To do this, right-click on the Pay Bills tab (Mac users cmd-click the tab), and select "Open in New Window". This will load cookies into your browser, and the next time you use Cal Coast Online, you should not need to do this again.
If the alert says the eBill is enabled, then that payee is now eligible to send you eBills. You will not receive eBills for this payee unless you specifically set up the eBill by clicking on Set Up: e-bill under the payee.
Vendors that support eBills (called eBillers) are only able to provide one eBill at a time. If you have set up this vendor for eBills at another financial institution, you can't set it up again at Cal Coast unless it is deactivated at the other financial institution. Your eBiller may take one full billing cycle to deactivate your old eBill. Once it is deactivated, you should be able to set it up again in the bill pay in Cal Coast Online.
California Coast's eBills make paying bills efficient and easy. eBills are electronic versions of your paper bills delivered to you through Bill Pay. With eBills, you won't need to wait for a paper statement because your bills will appear inside Bill Pay along with their amounts due, due dates and other details. And, it all happens on one secure website, so you don't have to visit multiple biller websites.
You can enroll in text banking (SMS) through your PC.
To ensure security, a one-time PIN is sent to your email address on file. The combination of your username and password and the one-time PIN ensures that the person logging in is really you.
You only need your one-time PIN the first time you log in from a new device or application.
You'll need to call California Coast Credit Union's Member Service Center at (877) 495-1600. For security reasons, you can't reset your password in mobile banking.
Yes, Cal Coast Mobile is one of the many electronic services available to you at no cost though Cal Coast Online. Depending on your cellular plan, you may incur charges for web access or sending text messages. Check with your cellular carrier for details.
Any accounts that can be viewed through Cal Coast Online can also be viewed through Cal Coast Mobile. You may also view your transaction history, pending transactions, and account balances.
The Send Money feature, powered by PayPal, is located in the Cal Coast Mobile app and allows you to send money to almost anyone with an email address. The money can be spent at thousands of online stores that accept PayPal. The money may also be transferred to a linked bank account (takes 2-3 business days for U.S. recipients). Member’s using Cal Coast Mobile are not required to have a PayPal account to send money.
To use Send Money set up your payment by entering the recipient’s email address. PayPal sends a message to the recipient notifying them that their money is available. You’ll also want to notify the recipient that you’re sending them money through PayPal.
The recipient signs into their PayPal account to receive the money. If they don't have a PayPal account, they'll need to sign up.
The amount sent is withdrawn immediately from the funding account you select.
No. The recipient doesn't need to be a California Coast member, but they will need to create or have a PayPal account to withdraw the funds.
Yes, over 190 countries accept PayPal. Money can be sent in 20+ currencies.
See the list of countries and regions where PayPal is available. Some country restrictions apply.
There is no minimum
Maximum transfer amount -- $1,000 per transaction
Daily transfer limit -- $1,000 per day
Monthly transfer limit -- $10,000 in any 30-day period
No, there is no charge for this service. Recipients may be charged a fee based on their PayPal account type.
The funds will be transferred immediately if the recipient has an email address registered on a PayPal account. If the recipient doesn’t have a PayPal account, or hasn’t linked their email address, they’ll receive the funds as soon as they set up a PayPal account or link their email. Funds can be spent online at thousands of stores that accept PayPal or transferred directly to a linked bank account (takes 2-3 days).
If the transaction is in a "Pending" status, you can cancel the payment. Sign into Cal Coast Mobile and go to the Send Money "Transaction History" screen to select and cancel your payment. Funds will be returned to your California Coast account within 10 business days after notice from PayPal. If the payment is in a "Completed" status, you’ll need to contact the person who claimed the payment to request that they issue a refund via PayPal.
After your payment has been completed, the recipient can refund the payment to you within 60 days of the original payment date. Funds refunded by the recipient will be returned to your account within 10 business days after notice from PayPal.
Personal payments can only be refunded in full. Commercial payments may be refunded in part or in full; the recipient can also issue multiple partial refunds.
PayPal will return the unclaimed payment if the recipient's email address or mobile phone number is not associated with a PayPal account and the recipient doesn’t link to an existing PayPal account or open a new PayPal account within 30 days.
Funds not claimed by the recipient after 30 days will be returned to your account within 10 business days after notice from PayPal.
If you suspect that you're a victim of fraud or identity theft, contact California Coast Credit Union immediately at (877) 495-1600.
Mobile deposit is a free and convenient feature in the California Coast Mobile banking app that allows you to deposit a check into your account using your mobile device and saves you a visit to the branch.
To be eligible for mobile deposit, you'll need to meet the following requirements:
If you see a message on your device indicating that you're not eligible to use mobile deposit, please call a California Coast representative at (877) 495-1600.
It's easy! Open the Cal Coast Mobile app, select mobile deposit, and follow the prompts that are presented to you.
After submitting images of the front and back of your check, you'll receive onscreen confirmation that we received your deposit. Your deposit will be reflected immediately, however, a hold may be applied at the time of your deposit. If your balance doesn't automatically update, you may need to refresh your screen, view transaction history, log out and then log back in to update your screen.
There's no limit to the number of deposits you can make each day as long as it doesn't exceed your individual daily limit and the 30 day limit of $10,000. You'll see your daily limit each time you make a deposit on your mobile device.
Below are a few common errors that may cause your check to be rejected:
If you're still having trouble with your deposit, please bring your check to any California Coast branch for deposit. If you need further assistance, please call us at (877) 495-1600.
Fingerprint Authentication allows you to quickly sign on to the mobile banking app by scanning your fingerprint instead of entering your username and password.
Apple devices with fingerprint capabilities such as:
Samsung devices that support the Samsung Pass scanner such as:
Google devices with fingerprint capabilities such as:
Please Note: Other devices are not supported at this time.
Yes, Fingerprint Authentication can be used for multiple usernames.
If you have one or more fingerprints registered on your device:
A fingerprint image will appear to the right of the Sign On button. Tap the image to sign on.
The button will only appear if Fingerprint Authentication is supported on your device (see supported devices above). If your device is supported, the Fingerprint button will appear after you sign in and out.
California Coast does not store your fingerprint. The Cal Coast Mobile App uses your devices functionality to verify your fingerprint when you sign on.
Quick Balance is a new Mobile Banking App feature that allows you to view your account balances without even logging in. It’s great for those times when you just want to quickly see your available balance.
Simply tap the Quick Balance button on the Login screen. The selected account balances will appear. Quick Balance only works for one username. Multiple usernames cannot be enabled.
Available balances for the Cal Coast accounts you selected.
No. You must sign on to the app to complete any transactions.
Mobile Wallets like Apple Pay®, Samsung Pay and Google Pay allow you to carry your card information in a Mobile form on your mobile device. Instead of using a plastic physical card to make purchases, you can pay with your mobile device. Here’s how it works:
Mobile Wallets are more secure than using a traditional plastic credit or debit card. Every transaction on a mobile device require authentication with a fingerprint or PIN.
Your card number and identity are not shared with the merchant, and the card number is not stored on the mobile device. Mobile Wallets create a device-specific Virtual Card Number and uses it instead of providing the actual card number. Plus, transactions are monitored by California Coast’s fraud detection systems.
Yes. Mobile Wallets are free. Check with your wireless provider to determine if data and text messaging rates apply.
You can pay with Mobile Wallets within a participating merchant app, and use it at more than a million stores and restaurants who accept contactless payments.
Mobile Wallets will work with California Coast MasterCard® debit and credit cards. You’ll want to set your default card to your California Coast Credit Union card.
Note: Home Equity Line of Credit credit cards are not eligible.
To remove a card, open your Mobile Wallet app and select the Remove/Delete Card Option.
When using the Mobile Wallet app verify the app is set as the default payment service and default payment app. When opening the Mobile Wallet app you will be prompted to make that wallet the default. Also check your phone settings to verify NFC is turned on.
Coast Money Manager is a powerful online personal money management tool that combines all your financial data from all your financial institutions -- all in one place. Coast Money Manager gathers and categorizes all of your money and is located in online and mobile banking.
Coast Money Manager may be set up in either Cal Coast Online or Cal Coast Mobile.
Please Note: When first using Coast Money Manager only 90 days of Cal Coast transactions will display
Open the Accounts View, click on ‘+Add an Account’ in the sub navigation bar, then type the name of your institution to search the Coast Money Manager database. Next, search or select the correct option from the list and enter your user name and password. If the institution is not supported, you can add and manage these accounts manually and periodically edit your account to update the balance.
You can open the Accounts View and click on the account you wish to edit, from there you can change an account name, type and interest rate. You can also edit the account balance of manual accounts.
Open the Accounts View, click on the account to delete and then click on the trashcan icon. You cannot delete an account from your Cal Coast membership, but you can exclude a Cal Coast account by clicking on ‘Exclude from App’ in the Transaction Detail view. Please Note: Deleting an account deletes all historical balance and transaction data associated with that account. To keep, simply adjust the Show/Hide account settings for the account.
In Accounts View, click on the account to open the account detail view, then click on the red warning message in the Link Status section.
Not all accounts are compatible with Coast Money Manager. However, when an unsupported institution is encountered, a manual account can be created in the Accounts View.
Yes. Open the Accounts View and click on ‘+Add an Account’ in the sub navigation bar. Choose the account type and enter account details, then click ‘Save It’. Please Note: You will need to update this account manually by updating the balance and entering transactions periodically
The Spending View displays spending across all categories for the time period selected. Click on a category from the list, or in the wheel, to see subcategory spending. Then click the center of the wheel or from the list to view the specific transactions in the selected subcategory. Please Note: Transactions must be categorized for the Spending Wheel to show actual spending. If spending in a given category looks wrong, review the transactions for inaccuracies.
Manual transactions can only be added to manual accounts. Transactions associated with linked accounts will be automatically imported at sign in. To add a manual transaction, open Transactions View and click on ‘+ Add Transactions’ in the sub navigation bar.
To categorize a transaction, you can click on the category field on the transaction line and select from the dropdown menu. You can also edit other transaction details like payee description, tags, flags and memos.
Transactions are auto-categorized based on how you and other users have categorized similar transactions. When you change a transaction category, Coast Money Manager will remember the preference for next time.
Coast Money Manager will save your history for as long as you keep your account with Cal Coast.
Click on the transaction to open the transaction detail view, then click on the category field to view existing categories. You can create a custom subcategory beneath any of the main categories, but you cannot create a new main category. Hover over the main category that the custom subcategory will belong to, then click on ‘Enter a New Sub-Category’ in the side menu. Name the subcategory and click ‘+’ to confirm.
All loan payments have two transactions: the negative transaction of money leaving your bank account, and the positive transaction of money paid towards the debt, decreasing what you owe. Please Note: Credit cards are different because there is no asset associated with the debt. A credit card payment is repayment for money borrowed on transactions already accounted for in your budget.
Each color in the chart corresponds with the category colors in the spending wheel. Hover over any category to view the exact amounts spent month to month over time. Click a color to see subcategory spending, or click a circle to view transactions for that month.
Yes. The Coast Money Manager app must be stored on the device, however, once you download and sign into the app the first time, then the next time you only need to click on the Coast Money Manager button in Cal Coast Mobile to access Coast Money Manager.
To add additional security to the Coast Money Manager app sign-in process, you have the option to activate a 4-digit PIN number (app lock PIN) for each subsequent access. To activate the app lock PIN, the Coast Money Manager app settings and select a 4-digit PIN number. If you lose your mobile device, call Cal Coast immediately.
The mobile app does not have Trends, Debts, and Goals. These features can be accessed in online banking.
Coast Money Manager is available for iOS and Android devices.
To get help from an Android or iOS device, you can navigate to Settings and tap on ‘Support’. The Coast Money Manager Support Team will respond by email to you.
Have a question about your account, applying for a loan or perhaps you're ready to talk refinancing? Whatever your question or need, our Member Service Center is always happily available to walk you through every step of the process with your best interest at heart.