Updates, resources & valuable information to keep our members and the community informed 24/7.
Updated as of: 07/31/2021
As you may heard, California will provide the Golden Status Stimulus payment to families and people who qualify. This is a one-time $600 or $1,200 payment per tax return. We want to provide you with some helpful information. Please see some FAQs below:
When can I expect to receive my GSSP?
We encourage all members who receive a physical check to use our Cal Coast Mobile App to deposit the check remotely using mobile deposit.
Who will receive a payment?
How do I know a payment has been received?
How do I protect myself against fraud?
For additional information about the GSSP, please visit the State of California Franchise Tax Board website.
Together, we are facing a truly unprecedented situation. This pandemic is affecting all of our families, our businesses, our communities and simply our way of life. As a member of Cal Coast, we promise to keep you updated on any important changes, how we’re handling the situation and the financial relief efforts we’ve put in place to help you and your family. We have incredible teams at Cal Coast that are here for you. This situation reminds us that we’re all connected and must come together to support one another. We’re committed to being your partner as we navigate through this challenging time and persevere in the days ahead.
CEO, California Coast Credit Union
To help alleviate financial strain caused by the COVID-19 crisis, California Coast Credit Union recently deferred (postponed) applicable Vehicle Loan, Personal Loan/Lines of Credit, Mortgage Loan, and Credit Card payments, including automatic payments.1,2 If you have a mortgage loan serviced by Midwest Loan Services, click here for more information.2
This was a temporary suspension of monthly loan and/or credit card payments. The automatic deferral ended on June 30, 2020 and monthly payments resumed on their regularly scheduled due date in July 2020.
Our COVID-19 temporary fee waiver program ended as of June 15th.
When you become a Cal Coast member, you're automatically enrolled in Cal Coast Loyalty Rewards and it’s free.8 With Cal Coast Loyalty Rewards you are eligible for:
Thank you to all those who donated to the San Diego Small Business Relief Fund – COVID19 in support of small businesses in our community. California Coast Credit Union and the Cal Coast Cares Foundation, in partnership with the City of San Diego, San Diego Grantmakers and GoFundMe are happy to announce that fundraising efforts have resulted in a total raised of over $700,000 for the relief fund. Because of your contributions, many local small businesses will be receiving much needed grant funding to assist them during these difficult times. Thank you for supporting our collaborative efforts and helping us to strengthen our small business community.
For our members with life or AD&D insurance policies – your policy will not be cancelled or non-renewed for failure to pay premiums for a period of 90 days. There is no need to contact us, TruStage or provide any documentation – a missed payment will trigger the moratorium on cancellation and nonrenewal. No late fees or penalties will be charged. This became effective on March 12, 2020. For more information, please visit the TruStage COVID-19 page.
For members with personal auto insurance, you will receive an automatic 15% refund on two months of your auto premium. Fewer cars on the road means fewer accidents and Liberty Mutual has launched a Personal Auto Customer Relief Fund to do their part in helping alleviate some of the financial burden. Please see the Liberty Mutual COVID-19 page for more information on the fund and when to expect the refund.
Updated as of June 22, 2021.
Branch hours update: All of our branches have gone back to regular, pre-pandemic hours as of Wednesday, June 16, except for the Solar Turbine Branch which does remain closed at this time. Our regular branch hours are as follow:
Monday - Thursday: 9am - 5pm
Friday: 9am - 6pm
Saturday: Select branch locations are open on Saturdays from 9am - 2pm. Please visit our Find a Branch page and click on your specific branch to see full hours and services.
Member and Employee Safety Requirements at Branches
Cal Coast remains committed to the health and safety of our members and employees. Our goal is to continue to provide you with the best experience, and our protocols have been modified to conform with new state and local regulations as follows:
We’re excited to welcome you back to our branch locations, but don’t forget that self-serve options via online and mobile banking are available 24/7 for your convenience! Feel free to contact our Member Service Center: (877) 495-1600 with any questions.
Criminals are attempting to exploit the COVID-19 pandemic through various scams and fraud attempts. Please be on high alert to protect yourself and your family. Some of the scams reported include:
While they’re an easy way to send money to friends and family—unfortunately payment platforms like Cash App, PayPal, Venmo, Apple Pay and others are also vulnerable to scams that can result in losses to the user. Victims can be scammed out of hundreds, if not thousands of dollars because the apps are connected directly to debit card and/or bank accounts.
As we change our banking habits due to COVID-19, it’s more important than ever to be vigilant about potential scams. The FBI warns that hackers are using the upsurge in app-based banking as an opportunity to scam unsuspecting mobile banking users. To combat potential app-related threats, the FBI recommends only downloading banking apps from official app stores (like the Google Play Store for Android and the Apple App Store for iOS), or directly from the financial institution’s website, and to always use strong passwords. If you encounter something in your banking app that looks suspicious, contact Cal Coast or the financial institution for the app right away.
The California Attorney General issued a warning to be on the lookout for a new scam involving phony COVID-19 contact tracing. Contact tracing is an important tool that helps local public health departments identify and inform people who may have been in contact with a COVID-19 infected individual. In this new fraud scheme, scam artists pretend to be contact tracers in order to trick Californians into divulging their private personal information such as Social Security Numbers, financial information, or health insurance information. These scam artists are contacting Californians by phone, email, and/or text.
Legitimate contact tracers will never ask for personal or financial information—they will only ask about your medical symptoms and the people you have been in contact with. If a contact tracer asks you for personal or financial information, or tries to charge you money, it’s a scam. You can report contact tracing scams to the California Office of the Attorney General.
Scammers are taking advantage of those who are seeking income or new employment. Be cautious of companies requesting money, either up front or after accepting the offer. Sometimes they will say it’s for background checks, position guarantee, supplies, or even part of the job requirement. Do not send cash, checks or buy gift cards for potential employers. Do your research on the company, visit their website and contact them directly via phone to verify legitimacy.
Fraudsters often steal people’s personal information in order to make false unemployment claims in their names. The fraud is often discovered when the individual receives a notice from the Employment Security Department (ESD) about a claim they did not submit. If you believe you may have been the victim of this scam, here’s what to do next:
Scammers often use unsuspecting victims to receive and move stolen funds for them. If you help a scammer move fraudulent money, whether or not you know it’s a scam, you could be prosecuted for being what law enforcement calls a “money mule.” These scams are often perpetrated through online offers of employment, dating scams, or prizes. Scammers will send money to you, then ask you to send a portion of it to someone else. Learn more
According to the Better Business Bureau, government imposters are making fraudulent calls to people regarding the COVID-19 relief. These callers may suggest that you qualify for a special COVID-19 grant, but must first provide personal information or banking details. The scheme may come through text messages, social media posts/messages or phone calls. Be wary of unsolicited messages and remember that government agencies do not communicate via social media avenues. Stimulus checks are free money from the government. You don’t need to spend money to receive your check. Learn More
If you receive a text message offering freebies for Costco Wholesale members that’s part of a “COVID-19 stimulus package” be aware that this is a scam. Do not click on any links in the message as they may include malware or ransomware. Learn More
Scammers are taking advantage of those who are seeking income or new employment. Be cautious of companies requesting money, either up front or after accepting the offer. Sometimes they will say it’s for background checks, position guarantee, supplies or even part of the job requirement. Do not send cash, checks or buy gift cards for potential employers. Do your research on the company, visit their website and contact them directly via phone to verify legitimacy. Learn More
For more information on new or increased scams relating to the COVID-19 pandemic, visit the Federal Trade Commission (FTC) site.
If you believe you’re a victim of a scam or attempted fraud relating to COVID-19, you can report it by contacting the National Center for Disaster Fraud.
According to the California Department of Business Oversight, scammers are telling homeowners that by transferring the deed to their home to a third party, they will no longer be responsible for their mortgage payments. This is NOT true. Transferring a title will not relieve a borrower of their mortgage payments. For more information on this scam and the most recent consumer alerts, click here.
Still have questions? Visit our COVID-19 FAQs for more information.
Information is accurate as of 06/25/20 and is subject to change. Restrictions may apply. Serving those who live or work in San Diego or Riverside counties. Savings account required.
Have a question about your account, applying for a loan or perhaps you're ready to talk refinancing? Whatever your question or need, our Member Service Center is always happily available to walk you through every step of the process with your best interest at heart.