Member Services

Fast, friendly, around the clock.
We’re in the business of making our members happy. So we make it easy for you to reach us and get the service you need.

Member Service and Assistance

Member Service Center

Member Service Center representatives are available at the credit union to serve you. Just contact us by calling, clicking or emailing today.

If you don’t have time to chat now, click the Contact Me button below and we’ll contact you when it’s convenient for you.

Contact Me

By Email

General questions -

Secure emails sent from us help maintain the security and confidentiality of all email communications containing personal financial information, such as Social Security Numbers and member numbers. When you receive a secure email from Cal Coast, click on the "Open Message" button; this will connect you to our Secure Email Center's registration page. First time user? Click on the "Register" button to create a private password to retrieve and reply to Cal Coast’s secure email messages.

By Phone

Monday through Friday, from 7:30 am to 6 pm, and Saturday from 9 am to 2 pm.

(858) 495-1600Call 8584951600
Toll free (877) 495-1600
Call 8774951600

NEW! - an updated phone system and CoastLine to better serve you.

We've updated our phone system to provide members with an improved and more secure experience.

Whether you want to access account information using our enhanced CoastLine automated services or to speak to a representative, you'll find our new system easier to use and friendlier than ever.

When you call, you'll be asked to enter your account number or your debit/credit card number and phone access code to quickly identify you. If you don't have this information a representative will be happy to assist you.

Questions? Click here for more information.

To report a lost/stolen Mastercard credit or debit card
International: 00-1-515-457-5584
Domestic: (877) 495-1600

By Secure Message in Cal Coast Online

You may also send and receive secure messages via online banking.

By Visiting a Branch

Visit any of our 25 local branches in Greater San Diego and Riverside counties.

By Mail

For Deposits/Loan Payments/General Mail:
PO Box 502080
San Diego, CA  92150-2080

Effective 4/28/2018:

To Select a PIN Number for Debit or Credit Cards1

Call PIN Now 24/7: (888) 886-0083

PIN updates are effective immediately.

1Does not apply to ATM cards


For Credit Card Payments

PO Box 509074
San Diego, CA  92150-9074

For Direct Deposit or Automatic Loan Payment

If you’d like direct deposit simply download the form here, if you want to make automatic payments, download our ACH form, or log into Cal Coast Online and click on 'Transfers' then 'External Transfers' to set up a recurring payment. If you need to make changes to your ACH loan payment or would like to cancel it, you may do that in Cal Coast Online or download this form.

Order checks

We recommend ordering your checks through Deluxe, a trusted name in the check printing industry. Deluxe incorporates proven security features in their checks that help minimize your risk of fraud by deterring alteration and enabling authentication.

  • Order and re-order Deluxe checks through Cal Coast Online. Log in and click on the “Check Services” tab at the top of the page and click “Order Checks.”  To enroll, in Cal Coast Online, click the “Sign Up” link at the top of the page.
  • Contact us if you've used a company other than Deluxe to order checks in the past.

Have checks with a First Future Credit Union logo or Financial 21 Credit Union logo? We’ll continue to process these checks for you.

Account Reconciliation

Need to reconcile your monthly account statement? Use this handy Account Reconciliation Form.

Routing number

The Cal Coast routing number is 322281578.


Outgoing Wires
  • Wire transfers must be completed in person at a CCCU branch office.
  • Any wire that has a final destination in another country is considered an international wire and must be processed as an international wire.
  • Requests received after 12 p.m., Monday through Friday, or any time on Saturday, will be processed the next business day.

Must provide:

  • Receiving Financial Institution name, routing number, (address and phone if available)
  • Outgoing wire transfer amount
  • Name of person, company or intermediary bank receiving the funds (and their address if available)
  • Account number of person receiving funds
  • If funds are to be further credited
    • Beneficiary name
    • Account Number
    • PUPID identify (if applicable)
  • Their information (name, address, account number or authorized signer if a business account)
  • Review and sign the wire instructions

Refer to service charge schedule for fees.


Visa® Gift Cards

Gift cards make great gifts. Visit any one of our 24 branches to pick up a Visa gift card today.


2019 Cal Coast Holidays

  Date   Holiday   Hours
  January 1, 2019   New Year's Day   Closed
  January 21, 2019   Martin Luther King, Jr. Day   Closed
  February 18, 2019   Presidents' Day   Closed
  May 27, 2019   Memorial Day   Closed
  July 4, 2019   Independence Day   Closed
  September 2, 2019   Labor Day   Closed
  October 14, 2019   Columbus Day   Closed
  November 11, 2019   Veterans' Day   Closed
  November 28, 2019   Thanksgiving Day   Closed
  November 29, 2019   Day After Thanksgiving   Closed
  December 24, 2019   Christmas Eve   Closed at 1 pm
  December 25, 2019   Christmas Day   Closed
  December 31, 2019   New Year's Eve   Closed at 1 pm
  January 1, 2020   New Year's Day   Closed



Credit Card Balance Transfer

Transfer your balances. Start saving now.

Stop paying high-rate credit card balances! Transfer your balances to a Cal Coast credit card today. Just use the secure form below and start saving.

Please read this important information about balance transfers

Please read this important information about balance transfers

The creditors will be paid in the order listed, up to the available credit limit. The funds will be automatically advanced from your California Coast Credit Card account to the financial institution you have designated for the amount(s) shown. If for any reason we are unable to fulfill your request(s), we will contact you.

  • The balances you want to transfer must be current.
  • If a statement is received from your creditor during this period, continue to pay the monthly payment required to avoid any late charges or delinquency on that account.
  • In order to completely pay off a current balance, you must tell us the exact amount you owe. Please do not indicate "Pay In Full."
  • Do not include disputed amounts in your balance to be transferred. You may lose certain dispute rights.
  • The transferred balance will appear on your credit card statement described as a balance transfer and interest accrues from the date of the advance. Balance transfer fees may apply. Please see your disclosure for details.
  • You may not transfer an existing balance on any account issued by California Coast and the credit union reserves the right to refuse any balance transfer request.
  • There are costs associated with the use of the card.

For more information, contact us by phone at (858) 495-1600 or toll free at (877) 495-1600 Monday through Friday, from 7:30 am to 6 pm, and Saturday from 9 am to 2 pm or by mail at PO Box 502080, San Diego, CA  92150-2080.

* indicate required fields

Please Note: Name on Account field must match Member Name field.

To complete the form below, round up to the closest dollar amount and do not use special characters.

Please provide a daytime phone number in case we need to contact you.
Please transfer the following balances to my California Coast Credit Card
Security Code:
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We always have your best interest in mind. It shows in everything we do.

Our members are our most valuable asset. That’s why everything we do — from the accounts, loans and rates we offer, to the personalized caring attention we provide — is designed to help you to achieve your goals.

Message from California Coast Webpage
Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, California Coast Credit Union suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. If this information must be stated please contact CCCU by phone or at your nearest office. Thank you. If you "Continue", the link will open a new email message in your default email program.


Message from California Coast Webpage
By continuing, you will be leaving the California Coast Credit Union website. Please note that we are not responsible for the accuracy, security, or content of other websites. We encourage you to review the privacy and security disclosures of all websites you visit.